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http://hdl.handle.net/1942/5531
Title: | Integrating service quality and satisfaction: pain in the neck or marketing opportunity? | Authors: | BLOEMER, Johanna de Ruyter, K. |
Issue Date: | 1995 | Source: | Journal of consumer satisfaction, dissatisfaction and complaining behavior, p.44 - 52 | Document URI: | http://hdl.handle.net/1942/5531 | Type: | Journal Contribution |
Appears in Collections: | Research publications |
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