Integrating service quality and satisfaction: pain in the neck or marketing opportunity?

Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/5531

Title:	Integrating service quality and satisfaction: pain in the neck or marketing opportunity?
Authors:	BLOEMER, Johanna de Ruyter, K.
Issue Date:	1995
Source:	Journal of consumer satisfaction, dissatisfaction and complaining behavior, p.44 - 52
Document URI:	http://hdl.handle.net/1942/5531
Type:	Journal Contribution
Appears in Collections:	Research publications

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