Full Name
BLOEMER,
Email
jose.bloemer@uhasselt.be
 
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Publications

Results 21-36 of 36 (Search time: 0.004 seconds).

Issue DateTitleContributor(s)TypeCat.
211998Brand choice commitment and involvementBLOEMER, JohannaJournal Contribution
221998On the relationship between store image, store satisfaction and store loyaltyBLOEMER, Johanna; de Ruyter, K.Journal Contribution
231998Explaining brand loyalty, dealer sales loyalty and dealer after-sales loyalty: the influence of satisfaction with the car, satisfaction with the sales service and the satisfaction with the after-sales serviceBLOEMER, Johanna; Pauwels, K.Journal Contribution
241998Identifying latent dissatisfied customers using association rules in customer satisfaction studiesBLOEMER, Johanna; BRIJS, Tom; SWINNEN, Gilbert; VANHOOF, KoenProceedings Paper
251998Using association rules in customer satisfaction studies to identify latent dissatisfied customersBLOEMER, Johanna; BRIJS, Tom; SWINNEN, Gilbert; VANHOOF, KoenJournal Contribution
61997Evaluating health care service quality: the moderating role of knowledgede Ruyter, K.; BLOEMER, JohannaJournal Contribution
71997Merging service quality and service satisfaction - An empirical test of an integrative modelde Ruyter, K; BLOEMER, Johanna; Peeters, PJournal Contribution
81997There is more to loyalty than just satisfaction: the effects of satisfaction and involvement on brand loyalty and dealer loyaltyBLOEMER, Johanna; Kasper, J.D.P.Journal Contribution
91997A case study in loyalty and satisfaction researchVANHOOF, Koen; BLOEMER, Johanna; Pauwels, K.Proceedings Paper
101996Cultural closeness and its impact on internationalization strategies: some examples from the European retail industryKasper, J.D.P.; BLOEMER, JohannaProceedings Paper
111996It takes two to tango: customer loyalty in a service settingBLOEMER, Johanna; de Ruyter, K.; Wetzels, M.Proceedings Paper
121996On the relationship between perceived service quality and behavioral intentions: a corss-sectional perspectivede Ruyter, K.; Wetzels, M.; BLOEMER, JohannaProceedings Paper
131995The complex relationship between consumer satisfaction and brand loyaltyBLOEMER, Johanna; KASPER, HDPJournal Contribution
141995On knowledge, manifest expectations and perceived service qualityBLOEMER, JohannaProceedings Paper
151995Integrating service quality and satisfaction: pain in the neck or marketing opportunity?BLOEMER, Johanna; de Ruyter, K.Journal Contribution
161995Post purchase deliberation and brand choice involvement as mediating variables in the relationship between brand satisfaction and brand loyaltyBLOEMER, JohannaProceedings Paper