BLOEMER, Johanna

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Full Name
BLOEMER, Johanna
Email
jose.bloemer@uhasselt.be
 
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Publications

Results 21-37 of 37 (Search time: 0.01 seconds).

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Issue DateTitleContributor(s)TypeCat.
211998Using association rules in customer satisfaction studies to identify latent dissatisfied customersBLOEMER, Johanna; BRIJS, Tom; SWINNEN, Gilbert; VANHOOF, KoenJournal Contribution
221998On the relationship between store image, store satisfaction and store loyaltyBLOEMER, Johanna; de Ruyter, K.Journal Contribution
231998Brand choice commitment and involvementBLOEMER, JohannaJournal Contribution
241998Explaining brand loyalty, dealer sales loyalty and dealer after-sales loyalty: the influence of satisfaction with the car, satisfaction with the sales service and the satisfaction with the after-sales serviceBLOEMER, Johanna; Pauwels, K.Journal Contribution
251998Customer loyalty in a service settingBLOEMER, Johanna; de Ruyter, K.; Wetzels, M.Journal Contribution
261998On the relationship between perceived service quality, service loyalty and switching costsde Ruyter, K; Wetzels, M; BLOEMER, JohannaJournal Contribution
271997A case study in loyalty and satisfaction researchVANHOOF, Koen; BLOEMER, Johanna; Pauwels, K.Proceedings Paper
281997There is more to loyalty than just satisfaction: the effects of satisfaction and involvement on brand loyalty and dealer loyaltyBLOEMER, Johanna; Kasper, J.D.P.Journal Contribution
291997Merging service quality and service satisfaction - An empirical test of an integrative modelde Ruyter, K; BLOEMER, Johanna; Peeters, PJournal Contribution
301997Evaluating health care service quality: the moderating role of knowledgede Ruyter, K.; BLOEMER, JohannaJournal Contribution
311996It takes two to tango: customer loyalty in a service settingBLOEMER, Johanna; de Ruyter, K.; Wetzels, M.Proceedings Paper
321996Cultural closeness and its impact on internationalization strategies: some examples from the European retail industryKasper, J.D.P.; BLOEMER, JohannaProceedings Paper
331996On the relationship between perceived service quality and behavioral intentions: a corss-sectional perspectivede Ruyter, K.; Wetzels, M.; BLOEMER, JohannaProceedings Paper
341995On knowledge, manifest expectations and perceived service qualityBLOEMER, JohannaProceedings Paper
351995Post purchase deliberation and brand choice involvement as mediating variables in the relationship between brand satisfaction and brand loyaltyBLOEMER, JohannaProceedings Paper
361995Integrating service quality and satisfaction: pain in the neck or marketing opportunity?BLOEMER, Johanna; de Ruyter, K.Journal Contribution
371995THE COMPLEX RELATIONSHIP BETWEEN CONSUMER SATISFACTION AND BRAND LOYALTYBLOEMER, Johanna; KASPER, HDPJournal Contribution
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