BLOEMER, Johanna

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Full Name
BLOEMER, Johanna
Email
jose.bloemer@uhasselt.be
 
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Publications

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Type:  Journal Contribution
Date Issued:  [1995 TO 1999]

Results 1-15 of 15 (Search time: 0.026 seconds).

Issue DateTitleContributor(s)TypeCat.
11999Customer loyalty in high and low involvement settings: the moderating impact of positive emotionsde Ruyter, K.; BLOEMER, JohannaJournal Contribution
21999Customer loyalty in extended service settings: the interaction between satisfaction, value attainment and positive moodde Ruyter, J.C.; BLOEMER, JohannaJournal Contribution
31999Linking perceived service quality and behavioral intentions: a multi-dimensional perspective using structural equation modellingBLOEMER, Johanna; de Ruyter, J.C.; Wetzels, M.G.M.Journal Contribution
41998On the relationship between financial institutions image, quality, satisfaction and loyaltyBLOEMER, Johanna; de Ruyter, K.; Peeters, P.Journal Contribution
51998Using association rules in customer satisfaction studies to identify latent dissatisfied customersBLOEMER, Johanna; BRIJS, Tom; SWINNEN, Gilbert; VANHOOF, KoenJournal Contribution
61998On the relationship between store image, store satisfaction and store loyaltyBLOEMER, Johanna; de Ruyter, K.Journal Contribution
71998Brand choice commitment and involvementBLOEMER, JohannaJournal Contribution
81998Explaining brand loyalty, dealer sales loyalty and dealer after-sales loyalty: the influence of satisfaction with the car, satisfaction with the sales service and the satisfaction with the after-sales serviceBLOEMER, Johanna; Pauwels, K.Journal Contribution
91998Customer loyalty in a service settingBLOEMER, Johanna; de Ruyter, K.; Wetzels, M.Journal Contribution
101998On the relationship between perceived service quality, service loyalty and switching costsde Ruyter, K; Wetzels, M; BLOEMER, JohannaJournal Contribution
111997There is more to loyalty than just satisfaction: the effects of satisfaction and involvement on brand loyalty and dealer loyaltyBLOEMER, Johanna; Kasper, J.D.P.Journal Contribution
121997Merging service quality and service satisfaction - An empirical test of an integrative modelde Ruyter, K; BLOEMER, Johanna; Peeters, PJournal Contribution
131997Evaluating health care service quality: the moderating role of knowledgede Ruyter, K.; BLOEMER, JohannaJournal Contribution
141995Integrating service quality and satisfaction: pain in the neck or marketing opportunity?BLOEMER, Johanna; de Ruyter, K.Journal Contribution
151995THE COMPLEX RELATIONSHIP BETWEEN CONSUMER SATISFACTION AND BRAND LOYALTYBLOEMER, Johanna; KASPER, HDPJournal Contribution