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| | Issue Date | Title | Contributor(s) | Type | Cat. |
| 1 | 2023 | ICEP2023 Social influence and reduction of animal protein consumption among young adults: a socio-psychological model | SEVERIJNS, Rosaly; STREUKENS, Sandra; BROUWER, Jasperina; LIZIN, Sebastien | Conference Material | C2 |
| 2 | 2023 | Wanted! Investigating how elements from the personal usage context affect Gen Z consumers’ value-in-use experience and engagement with mobile service | ZOU, Yi; VAN RIEL, Allard; STREUKENS, Sandra; Bloemer , Jose | Journal Contribution | A1 |
| 3 | 2023 | Social influence and reduction of animal protein consumption among young adults: Insights from a socio-psychological model | SEVERIJNS, Rosaly; STREUKENS, Sandra; BROUWER, Jasperina; LIZIN, Sebastien | Journal Contribution | A1 |
| 4 | 2023 | To automate or not to automate? A contingency approach to service automation | HOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, Sandra | Journal Contribution | A1 |
| 5 | 2022 | To serve and protect: a typology of service robots and their role in physically safe services | Schepers , Jeroen; STREUKENS, Sandra | Journal Contribution | A1 |
| 6 | 2022 | Person Centricity: Where Healthcare Meets Marketing | PIPERS, Ellen; LEROI-WERELDS, Sara; Verleye, Katrien; STREUKENS, Sandra | Conference Material | C2 |
| 7 | 2022 | Person Centricity: Where Healthcare Meets Marketing | PIPERS, Ellen; LEROI-WERELDS, Sara; Verleye, Katrien; STREUKENS, Sandra | Conference Material | C2 |
| 8 | 2021 | An inductive study on person-centricity in the hospital sector: insights from the provider side | PIPERS, Ellen; LEROI-WERELDS, Sara; STREUKENS, Sandra; Verleye, Katrien | Conference Material | C2 |
| 9 | 2020 | Investigating entrepreneurial use of intuition and rationality in decision-making: a QCA approach | Gani, Ariel N.; VAN RIEL, Allard; STREUKENS, Sandra; Grössler, Andreas | Book Section | B2 |
| 10 | 2019 | The value of psychological capital for customer participation management | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C2 |
| 11 | 2019 | TOWARD A CONSUMER-BASED FRAMEWORK FOR BALANCING TOUCH AND TECH IN SERVICE INTERACTIONS | HOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, Sandra | Conference Material | C2 |
| 12 | 2019 | Boosting customer engagement through gamification: A customer engagement marketing approach | STREUKENS, Sandra; VAN RIEL, Allard; NOVIKOVA, Daria; LEROI-WERELDS, Sara | Book Section | B2 |
| 13 | 2018 | Understanding and supporting the value of gamification for the user: A service theory perspective | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C1 |
| 14 | 2018 | Toward a Consumer-Based Framework of Frontline Service Behaviors | HOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, Sandra | Conference Material | C2 |
| 15 | 2017 | Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness? | LEROI-WERELDS, Sara; STREUKENS, Sandra; Van Vaerenbergh, Yves; Gronroos, Christian | Journal Contribution | A1 |
| 16 | 2017 | Dealing with Nonlinearity in Importance-Performance Map Analysis (IPMA): An Integrative Framework in a PLS-SEM Context | STREUKENS, Sandra; LEROI-WERELDS, Sara; WILLEMS, Kim | Book Section | B2 |
| 17 | 2016 | Going beyond the service exchange: Employees’ perceived value of an engagement platform. | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C2 |
| 18 | 2016 | What drives the intention to complain? | Lervik-Olsen, Line; Andreassen, Tor Wallin; STREUKENS, Sandra | Journal Contribution | A1 |
| 19 | 2016 | Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results | STREUKENS, Sandra; LEROI-WERELDS, Sara | Journal Contribution | A1 |
| 20 | 2016 | Going beyond the service exchange: Investigating an engagement platform for customer learning. | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C1 |
| 21 | 2016 | What to Diffuse in a Gender-Specific Store? The Effect of Male and Female Scents on Customer Value and Behavior | DOUCE, Lieve; JANSSENS, Wim; LEROI-WERELDS, Sara; STREUKENS, Sandra | Journal Contribution | A1 |
| 22 | 2016 | PLS FAC-SEM: an illustrated step-by-step guideline to obtain a unique insight in factorial data | STREUKENS, Sandra; LEROI-WERELDS, Sara | Journal Contribution | A1 |
| 23 | 2015 | Does communicating the customer's resource integrating role improve or diminish advertising effectiveness? | LEROI-WERELDS, Sara; STREUKENS, Sandra; Van Vaerenbergh, Yves | Proceedings Paper | C2 |
| 24 | 2015 | Going beyond the service exchange: Investigating an engagement platform for customer learning | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C2 |
| 25 | 2014 | Frontline employees and performance: optimizing the frontline, maximizing the bottom line | Andreassen, Tor W.; STREUKENS, Sandra | Book Section | B2 |
| 26 | 2014 | The effect of co-production process and outcome on customer evaluative judgments | MERKEN, Anne; STREUKENS, Sandra; LEROI-WERELDS, Sara | Proceedings Paper | C1 |
| 27 | 2014 | Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical study | LEROI-WERELDS, Sara; STREUKENS, Sandra; Brady, Michael K.; SWINNEN, Gilbert | Journal Contribution | A1 |
| 28 | 2013 | To Participate or Not Participate. Exploring the Perceived Value of Co-production | MERKEN, Anne; STREUKENS, Sandra; LEROI-WERELDS, Sara | Proceedings Paper | C1 |
| 29 | 2013 | Communicating value from a service dominant logic perspective: the explicitness of the customer's resource integrating role in advertising | LEROI-WERELDS, Sara; STREUKENS, Sandra; MERKEN, Anne; JANSSENS, Wim | Proceedings Paper | C1 |
| 30 | 2013 | Customer Preferences for Frontline Employee Traits: Homophily and Heterophily Effects | STREUKENS, Sandra; Andreassen, Tor W. | Journal Contribution | A1 |
| 31 | 2013 | Deliberate learning mechanisms for stimulating strategic innovation capacity | Berghman, Liselore; MATTHYSSENS, Paul; STREUKENS, Sandra; Vandenbempt, Koen | Journal Contribution | A1 |
| 32 | 2013 | Online complaining: understanding the adoption process and the role of individual and situational characteristics | STREUKENS, Sandra; Andreassen, Tor W. | Journal Contribution | A1 |
| 33 | 2012 | Value Co-Creation and the Psychological Capital of the Customer | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C1 |
| 34 | 2012 | The Psychological Capital of the Customer: A Positive Resource for Encouraging Customer Participation | LEROI-WERELDS, Sara; STREUKENS, Sandra | Conference Material | C2 |
| 35 | 2012 | Understanding and shaping customer co-creation value perceptions | MERKEN, Anne; STREUKENS, Sandra | Conference Material | C2 |
| 36 | 2012 | Exploring the Customer Value of Co-Creation | MERKEN, Anne; STREUKENS, Sandra; LEROI-WERELDS, Sara | Conference Material | C2 |
| 37 | 2012 | When less is more: Novice and Expert Assessments of Perceived Health Care Quality | Andreassen, Tor W.; STREUKENS, Sandra; McColl-Kennedy, Janet | Conference Material | C2 |
| 38 | 2012 | Store personality as a source of customer value | WILLEMS, Kim; LEROI-WERELDS, Sara; STREUKENS, Sandra | Working Paper | R2 |
| 39 | 2012 | Store Personality as a Source of Customer Value | WILLEMS, Kim; LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C2 |
| 40 | 2012 | Why GP's do (not) counsel overweight and obese patients about their weight problems: testing the theory of trying. Belgium, April 2011 | HEIJENS, Thomas; JANSSENS, Wim; STREUKENS, Sandra | Journal Contribution | M |
| 41 | 2012 | From Armani to Zara: Impression formation based on fashion store patronage | WILLEMS, Kim; JANSSENS, Wim; SWINNEN, Gilbert; BRENGMAN, Malaika; STREUKENS, Sandra; VANCAUTEREN, Mark | Journal Contribution | A1 |
| 42 | 2011 | Understanding effective complaint management in greater detail: Justice as a formative construct in a dual-sequence model | STREUKENS, Sandra; Andreassen, Tor W.; Olsen, Line L. | Proceedings Paper | C2 |
| 43 | 2011 | A Comparison Of Commonly Used Methods For Measuring Customer Value: An Empirical Study | LEROI-WERELDS, Sara; STREUKENS, Sandra; SWINNEN, Gilbert; JANSSENS, Wim | Proceedings Paper | C2 |
| 44 | 2011 | A Machine Learning Approach To Analyzing Multi-Attribute Data: Development And Illustration Of The Ordeval Algorithm | STREUKENS, Sandra; Robnik-Sikonja, Marko; VANHOOF, Koen | Proceedings Paper | C2 |
| 45 | 2011 | Customer value measurement | LEROI-WERELDS, Sara; STREUKENS, Sandra | Research Report | R2 |
| 46 | 2011 | Return on marketing investments in B2B customer relationships: A decision-making and optimization approach | STREUKENS, Sandra; van Hoesel, Stan; de Ruyter, Ko | Journal Contribution | A1 |
| 47 | 2011 | Building capabilities to manage strategic alliances | Sluyts, Kim; MATTHYSSENS, Paul; Martens, Rudy; STREUKENS, Sandra | Journal Contribution | A1 |
| 48 | 2011 | The effect of history of teasing on body dissatisfaction and intention to eat healthy in overweight and obese subjects | HEIJENS, Thomas; JANSSENS, Wim; STREUKENS, Sandra | Journal Contribution | A1 |
| 49 | 2010 | From Armani to Zara: Impression Formation Based on Fashion Store Patronage | WILLEMS, Kim; JANSSENS, Wim; SWINNEN, Gilbert; BRENGMAN, Malaika; STREUKENS, Sandra; VANCAUTEREN, Mark | Conference Material | C2 |
| 50 | 2010 | Towards more effective service management decision making: design and application of an optimization model in a frontline employee management context | STREUKENS, Sandra; de Ruyter, Ko; van Hoesel, Stan; de Jong, Ad | Preprint | O |
| 51 | 2010 | Testing an integrated model of the theory of planned behaviour and self-determination theory for different energy balance-related behaviours and intervention intensities | JACOBS, Nele; Hagger, Martin; STREUKENS, Sandra; De Bourdeaudhuij, Ilse; CLAES, Neree | Journal Contribution | A1 |
| 52 | 2010 | Analyzing factorial experimental data using PLS: an alternative approach and application in an online complaining context. | STREUKENS, Sandra; Wetzels, Martin; Daryanto, Ahmad; de Ruyter, Ko | Book Section | B2 |
| 53 | 2009 | Frontline employees’ personality traits: customer preferences and the homophily effect | STREUKENS, Sandra; Andreassen, Tor W. | Proceedings Paper | C1 |
| 54 | 2009 | The Effect of Mating Cues on Ad Preference from the Perspective of Evolutionary Psychology | FREDERICKX, Marieke; JANSSENS, Wim; STREUKENS, Sandra; GRAMMENS, Dieter; VYNCKE, Patrick | Proceedings Paper | C2 |
| 55 | 2009 | Service innovations and electronic word-of-mouth: is it worth listening to? | Andreassen, Tor W.; STREUKENS, Sandra | Journal Contribution | A1 |
| 56 | 2009 | Frontline employees’ personality traits: customer preferences and the homophily effect | STREUKENS, Sandra; Andreassen, Tor W. | Working Paper | R2 |
| 57 | 2009 | The adoption of technology-based customer complaining | Andreassen, Tor W.; STREUKENS, Sandra | Working Paper | R2 |
| 58 | 2009 | Customer self-efficacy in self-service technology: assessing between- and within-person differences | van Beuningen, Jacqueline; de Ruyter, Ko; Wetzels, Martin; STREUKENS, Sandra | Journal Contribution | A1 |
| 59 | 2008 | Return on Services: Het Optimaliseren van Investeringen in Klanttevredenheid | STREUKENS, Sandra | Conference Material | C2 |
| 60 | 2008 | TOWARDS MORE EFFECTIVE SERVICE MANAGEMENT DECISION MAKING: DESIGN AND APPLICATION OF AN OPTIMIZATION FRAMEWORK IN A FRONTLINE EMPLOYEE MANAGEMENT CONTEXT | STREUKENS, Sandra | Preprint | O |
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