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| | Issue Date | Title | Contributor(s) | Type | Cat. |
| 1 | 2023 | To automate or not to automate? A contingency approach to service automation | HOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, Sandra | Journal Contribution | A1 |
| 2 | 2023 | Usage of alternative cementitious binders containing naturally occurring radioactive by-products: The industry's perspective | LOVE, Nazanin; Geysmans, Robbe; LEROI-WERELDS, Sara; Perko, Tanja; MALINA, Robert; SCHROEYERS, Wouter | Journal Contribution | A1 |
| 3 | 2022 | Transformative value positioning for service brands: key principles and challenges | LEROI-WERELDS, Sara; Matthes, Joerg | Journal Contribution | A1 |
| 4 | 2022 | Transformative value positioning for service brands: Key principles and challenges | Matthes, Jorg; LEROI-WERELDS, Sara | Conference Material | C2 |
| 5 | 2022 | Is More Social Presence Always Better? Exploring Boundaries to Consumer Acceptance of Robots | WILLEMS, Kim; HOTTAT, Eline; LEROI-WERELDS, Sara; DOUCE, Lieve | Proceedings Paper | C2 |
| 6 | 2022 | Person Centricity: Where Healthcare Meets Marketing | PIPERS, Ellen; LEROI-WERELDS, Sara; Verleye, Katrien; STREUKENS, Sandra | Conference Material | C2 |
| 7 | 2022 | Person Centricity: Where Healthcare Meets Marketing | PIPERS, Ellen; LEROI-WERELDS, Sara; Verleye, Katrien; STREUKENS, Sandra | Conference Material | C2 |
| 8 | 2021 | Conceptualising Customer Value in Physical Retail: A Marketing Perspective | LEROI-WERELDS, Sara | Book Section | B2 |
| 9 | 2021 | Value proposition dynamics in response to external event triggers | LEROI-WERELDS, Sara; Verleye, Katrien; Line, Nathan; Bove, Liliana | Journal Contribution | A1 |
| 10 | 2021 | An inductive study on person-centricity in the hospital sector: insights from the provider side | PIPERS, Ellen; LEROI-WERELDS, Sara; STREUKENS, Sandra; Verleye, Katrien | Conference Material | C2 |
| 11 | 2019 | The value of psychological capital for customer participation management | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C2 |
| 12 | 2019 | Back to the future: An evolved view on customer value | LEROI-WERELDS, Sara | Conference Material | C2 |
| 13 | 2019 | TOWARD A CONSUMER-BASED FRAMEWORK FOR BALANCING TOUCH AND TECH IN SERVICE INTERACTIONS | HOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, Sandra | Conference Material | C2 |
| 14 | 2019 | An update on customer value: state of the art, revised typology, and research agenda | LEROI-WERELDS, Sara | Journal Contribution | A1 |
| 15 | 2019 | Boosting customer engagement through gamification: A customer engagement marketing approach | STREUKENS, Sandra; VAN RIEL, Allard; NOVIKOVA, Daria; LEROI-WERELDS, Sara | Book Section | B2 |
| 16 | 2018 | Understanding and supporting the value of gamification for the user: A service theory perspective | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C1 |
| 17 | 2018 | Toward a Consumer-Based Framework of Frontline Service Behaviors | HOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, Sandra | Conference Material | C2 |
| 18 | 2018 | Institutional types and institutional change in healthcare ecosystems | POP, Oana; LEROI-WERELDS, Sara; ROIJAKKERS, Nadine; Andreassen, Tor | Journal Contribution | A1 |
| 19 | 2018 | Conceptualizing the value of physical retailers: comparing marketing and retail design perspectives | SERVAIS, Elisa; LEROI-WERELDS, Sara; QUARTIER, Katelijn; VANRIE, Jan | Proceedings Paper | C1 |
| 20 | 2017 | Building blocks for customer-centric service ecosystems | POP, Oana; LEROI-WERELDS, Sara; ROIJAKKERS, Nadine; Andreassen, Tor | Working Paper | R2 |
| 21 | 2017 | Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness? | LEROI-WERELDS, Sara; STREUKENS, Sandra; Van Vaerenbergh, Yves; Gronroos, Christian | Journal Contribution | A1 |
| 22 | 2017 | Value Creation in Alliance Ecosystems: Insights from Marketing | LEROI-WERELDS, Sara; POP, Oana; ROIJAKKERS, Nadine | Book Section | B1 |
| 23 | 2017 | Dealing with Nonlinearity in Importance-Performance Map Analysis (IPMA): An Integrative Framework in a PLS-SEM Context | STREUKENS, Sandra; LEROI-WERELDS, Sara; WILLEMS, Kim | Book Section | B2 |
| 24 | 2016 | Going beyond the service exchange: Employees’ perceived value of an engagement platform. | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C2 |
| 25 | 2016 | Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results | STREUKENS, Sandra; LEROI-WERELDS, Sara | Journal Contribution | A1 |
| 26 | 2016 | Going beyond the service exchange: Investigating an engagement platform for customer learning. | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C1 |
| 27 | 2016 | What to Diffuse in a Gender-Specific Store? The Effect of Male and Female Scents on Customer Value and Behavior | DOUCE, Lieve; JANSSENS, Wim; LEROI-WERELDS, Sara; STREUKENS, Sandra | Journal Contribution | A1 |
| 28 | 2016 | PLS FAC-SEM: an illustrated step-by-step guideline to obtain a unique insight in factorial data | STREUKENS, Sandra; LEROI-WERELDS, Sara | Journal Contribution | A1 |
| 29 | 2016 | The impact of customer value types on customer outcomes for different retail formats | WILLEMS, Kim; LEROI-WERELDS, Sara; SWINNEN, Gilbert | Journal Contribution | A1 |
| 30 | 2015 | Does communicating the customer's resource integrating role improve or diminish advertising effectiveness? | LEROI-WERELDS, Sara; STREUKENS, Sandra; Van Vaerenbergh, Yves | Proceedings Paper | C2 |
| 31 | 2015 | Going beyond the service exchange: Investigating an engagement platform for customer learning | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C2 |
| 32 | 2014 | The effect of co-production process and outcome on customer evaluative judgments | MERKEN, Anne; STREUKENS, Sandra; LEROI-WERELDS, Sara | Proceedings Paper | C1 |
| 33 | 2014 | The Value of the Supermarket: a Cross-Retail Format Study of Holbrook’s Typology | WILLEMS, Kim; LEROI-WERELDS, Sara; SWINNEN, Gilbert | Proceedings Paper | C1 |
| 34 | 2014 | Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical study | LEROI-WERELDS, Sara; STREUKENS, Sandra; Brady, Michael K.; SWINNEN, Gilbert | Journal Contribution | A1 |
| 35 | 2014 | Creating service value: a cross-retail format study of Holbrook’s typology | WILLEMS, Kim; LEROI-WERELDS, Sara; SWINNEN, Gilbert | Proceedings Paper | C1 |
| 36 | 2013 | To Participate or Not Participate. Exploring the Perceived Value of Co-production | MERKEN, Anne; STREUKENS, Sandra; LEROI-WERELDS, Sara | Proceedings Paper | C1 |
| 37 | 2013 | Communicating value from a service dominant logic perspective: the explicitness of the customer's resource integrating role in advertising | LEROI-WERELDS, Sara; STREUKENS, Sandra; MERKEN, Anne; JANSSENS, Wim | Proceedings Paper | C1 |
| 38 | 2013 | Toward a Better Understanding of Customer Value: Empirical Studies from a Service-Dominant Logic Perspective | LEROI-WERELDS, Sara | Theses and Dissertations | T1 |
| 39 | 2012 | Value Co-Creation and the Psychological Capital of the Customer | LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C1 |
| 40 | 2012 | The Psychological Capital of the Customer: A Positive Resource for Encouraging Customer Participation | LEROI-WERELDS, Sara; STREUKENS, Sandra | Conference Material | C2 |
| 41 | 2012 | Exploring the Customer Value of Co-Creation | MERKEN, Anne; STREUKENS, Sandra; LEROI-WERELDS, Sara | Conference Material | C2 |
| 42 | 2012 | Customer Value : From Measurement to Creation and Communication | LEROI-WERELDS, Sara | Conference Material | C2 |
| 43 | 2012 | Store personality as a source of customer value | WILLEMS, Kim; LEROI-WERELDS, Sara; STREUKENS, Sandra | Working Paper | R2 |
| 44 | 2012 | Store Personality as a Source of Customer Value | WILLEMS, Kim; LEROI-WERELDS, Sara; STREUKENS, Sandra | Proceedings Paper | C2 |
| 45 | 2011 | A Comparison Of Commonly Used Methods For Measuring Customer Value: An Empirical Study | LEROI-WERELDS, Sara; STREUKENS, Sandra; SWINNEN, Gilbert; JANSSENS, Wim | Proceedings Paper | C2 |
| 46 | 2011 | Customer value measurement | LEROI-WERELDS, Sara; STREUKENS, Sandra | Research Report | R2 |
| 47 | 2008 | 'Customer Value': bepaling en meting van het concept | LEROI-WERELDS, Sara | Theses and Dissertations | T2 |
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